Last updated: 8 November 2026
Returning within 14 days
You can withdraw from the purchase within 14 days of receiving the product, without giving a reason. Tell us through the form at finecraftdetailing.com/account/withdraw-order/, by e-mail or by phone.
- Company
- “Finecraft” Ltd.
- Company ID (EIK)
- 207226210
- Registered address
- 77 Sv. Sv. Kiril i Metodiy St, Ivanyane, 1393
- Studio address
- Sofia, Ivanyane, 77 Sv. Sv. Kiril i Metodiy St.
- contact@finecraftdetailing.com
- Phone
- 088 404 7088
Conditions for returning
- Send the product within 14 days of telling us.
- The product must be unused, unopened and in its original packaging.
- The cost of returning it is yours.
If the returned product has been used or opened, or lacks its original packaging, we will send it back to you at your expense and the amount paid is not refunded.
Refund
We refund the amount paid, including standard delivery if you paid for it, within 14 days of your notice. We may wait until we receive the product. If you paid in cash, we will ask you for a bank account.
A parcel damaged in delivery
Check the parcel in front of the courier. If it is damaged, ask the courier to draw up a report and call us straight away.
If you accept a parcel with transport damage without noting it to the courier, you lose the right to return or exchange it because of that damage.
Your legal rights
These conditions do not limit the rights the law gives you as a consumer that cannot be excluded.